Source record · tier 2 current vendor documentation

Handle Calls in MAX

Publisher: NICE
URL: https://help.nicecxone.com/Content/agent/max/voice/handlecalls.htm
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: NICE copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

In MAX an agent transfers a call by clicking Transfer / Conf, typing a number or picking an address-book entry, clicking Call, then clicking Transfer, which can be done before the new party answers. in context
In MAX, once the second party answers, the agent can click Conference so all three can speak, then Transfer for the conference leg to leave, or Hang Up for that leg to keep the original contact. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Handle Calls in MAX. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-handle-calls-max

BibTeX

@misc{warmtransfer-nice-help-handle-calls-max,
  title  = {Handle Calls in MAX},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-handle-calls-max},
  note   = {NICE, accessed 2026-09-25}
}