Source note · Connecting Unified CM to RingCentral contact center
In MAX, once the second party answers, the agent can click Conference so all three can speak, then Transfer for the conference leg to leave, or Hang Up for that leg to keep the original contact.
Checked 2026-09-25
- Vendor
- NICE
- Product
- CXone Mpower MAX
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Handle Calls in MAX — NICE · tier 2 current vendor documentation · Conference / warm transfer
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-max-conference. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-max-conference
BibTeX
@misc{warmtransfer-claim-cucm-with-ringcentral-contact-center-max-conference,
title = {Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-max-conference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-max-conference},
note = {Source note cucm-with-ringcentral-contact-center-max-conference, checked 2026-09-25}
}