Source record · tier 2 current vendor documentation

Connectivity in NiCE CXone

Publisher: NICE
URL: https://help.incontact.com/Content/GlobalFeatures/Connectivity/ConnectivityInCXone.htm
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: NICE copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

In CXone the A leg is the call portion between the contact and CXone and the B leg, or agent leg, is the portion between CXone and the agent, both joined through a CXone media server. in context
NICE lists routing calls directly from a customer PBX among CXone number-connectivity options, alongside porting, RespOrg for toll-free, remote call forwarding and an independent carrier. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Connectivity in NiCE CXone. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-connectivity-in-cxone-b

BibTeX

@misc{warmtransfer-nice-help-connectivity-in-cxone-b,
  title  = {Connectivity in NiCE CXone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-connectivity-in-cxone-b},
  note   = {NICE, accessed 2026-09-25}
}