CXone help notes that Integrated Softphone is sometimes called WebRTC but the two are not the same thing: WebRTC is the browser communications technology Integrated Softphone uses, and Integrated Softphone is built into the platform with nothing to install.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- Integrated Softphone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Connectivity in NiCE CXone — NICE · tier 2 current vendor documentation · section on softphone options
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-isp-not-same-as-webrtc. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-isp-not-same-as-webrtc
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-isp-not-same-as-webrtc,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-isp-not-same-as-webrtc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-isp-not-same-as-webrtc},
note = {Source note nice-cxone-agent-leg-troubleshooting-isp-not-same-as-webrtc, checked 2026-10-02}
}