Source note · Connecting Unified CM to RingCentral contact center
In CXone the A leg is the call portion between the contact and CXone and the B leg, or agent leg, is the portion between CXone and the agent, both joined through a CXone media server.
Checked 2026-09-25
The portion of the call between NiCE CXone and the agent is known as the B leg or the agent leg.
- Vendor
- NICE
- Product
- CXone Mpower
- Subsystem
- call legs
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Connectivity in NiCE CXone — NICE · tier 2 current vendor documentation · A leg and B leg definitions
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-cxone-agent-leg. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-cxone-agent-leg
BibTeX
@misc{warmtransfer-claim-cucm-with-ringcentral-contact-center-cxone-agent-leg,
title = {Connecting Unified CM to RingCentral contact center: source note cucm-with-ringcentral-contact-center-cxone-agent-leg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-ringcentral-contact-center-cxone-agent-leg},
note = {Source note cucm-with-ringcentral-contact-center-cxone-agent-leg, checked 2026-09-25}
}