Connectivity in NiCE CXone

Publisher

NICE

URL

https://help.nicecxone.com/content/globalfeatures/connectivity/connectivityincxone.htm

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• In NICE CXone the portion of an inbound call between the contact and CXone is called the A leg. in context
• In NICE CXone the portion of a call between CXone and the agent is called the B leg or agent leg, and it is the agent's audio connection to CXone for calls and voicemails. in context
• NICE CXone classifies any phone traffic routed via a DID or toll-free number as PSTN. in context
• In NICE CXone a call transfer introduces a second B leg (agent leg). in context
• NICE CXone supports PSTN on the A leg and restricts VoIP to the agent leg only. disputed in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Connectivity in NiCE CXone. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-connectivity-in-cxone

BibTeX

@misc{warmtransfer-nice-help-connectivity-in-cxone,
  title  = {Connectivity in NiCE CXone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-connectivity-in-cxone},
  note   = {NICE, accessed 2026-09-25}
}