Source note · Connecting Unified CM to NICE CXone
NICE CXone supports PSTN on the A leg and restricts VoIP to the agent leg only.
disputed · Checked 2026-09-25
NiCE CXone supports the use of PSTN on the A leg. It restricts the use of VoIP to the agent leg only.
- Vendor
- NICE
- Product
- CXone Mpower
- Subsystem
- voice connectivity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- disputed
- Checked
- 2026-09-25
Sources
- Connectivity in NiCE CXone — NICE · tier 2 current vendor documentation · section: PSTN / VoIP (legacy help.incontact.com rendering)
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-voip-agent-leg-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-voip-agent-leg-only
BibTeX
@misc{warmtransfer-claim-cucm-with-nice-cxone-voip-agent-leg-only,
title = {Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-voip-agent-leg-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-voip-agent-leg-only},
note = {Source note cucm-with-nice-cxone-voip-agent-leg-only, checked 2026-09-25}
}