Source note · Connecting Unified CM to NICE CXone
In NICE CXone the portion of a call between CXone and the agent is called the B leg or agent leg, and it is the agent's audio connection to CXone for calls and voicemails.
Checked 2026-09-25
The portion of the call between NiCE CXone and the agent is known as the B leg or the agent leg.
- Vendor
- NICE
- Product
- CXone Mpower
- Subsystem
- voice connectivity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Connectivity in NiCE CXone — NICE · tier 2 current vendor documentation · section: A Leg and B Leg
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-agent-leg-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-agent-leg-definition
BibTeX
@misc{warmtransfer-claim-cucm-with-nice-cxone-agent-leg-definition,
title = {Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-agent-leg-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-agent-leg-definition},
note = {Source note cucm-with-nice-cxone-agent-leg-definition, checked 2026-09-25}
}