Agent Workspace (Agent)

Publisher

NICE

URL

https://help.nicecxone.com/content/agent/cxoneagent/cxoneagent.htm

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• The agent's voice connection choice does not change outbound caller ID; the administrator sets outbound caller ID per outbound voice skill. in context
• Selecting Remember Setting makes Agent Workspace remember the chosen voice option and the phone number or station ID entered. in context
• In Agent Workspace an agent can choose Set Phone Number and enter a number to connect Agent Workspace to a desk or mobile phone. in context
• The Agent Workspace Voice Preferences screen offers Set Phone Number, Set Station ID and Integrated Softphone as the agent's voice connection. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Agent Workspace (Agent). WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-agent-workspace

BibTeX

@misc{warmtransfer-nice-help-agent-workspace,
  title  = {Agent Workspace (Agent)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-agent-workspace},
  note   = {NICE, accessed 2026-09-25}
}