In Agent Workspace (Agent) an agent reconnects a disconnected agent leg by clicking the Agent Leg Disconnected icon, and clicking the Agent Leg Connected icon disconnects it.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- Agent Workspace
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · top menu / agent leg icon descriptions
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-click-icon-reconnects. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-click-icon-reconnects
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-click-icon-reconnects,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-click-icon-reconnects},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-click-icon-reconnects},
note = {Source note nice-cxone-agent-leg-troubleshooting-click-icon-reconnects, checked 2026-10-02}
}