Source note · Connecting Unified CM to NICE CXone
The agent's voice connection choice does not change outbound caller ID; the administrator sets outbound caller ID per outbound voice skill.
Checked 2026-09-25
This does not change your outbound caller ID; your administrator sets that for each outbound voice skill.
- Vendor
- NICE
- Product
- CXone Mpower Agent Workspace
- Subsystem
- caller ID
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · Voice Preferences screen
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-outbound-callerid-skill. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-outbound-callerid-skill
BibTeX
@misc{warmtransfer-claim-cucm-with-nice-cxone-outbound-callerid-skill,
title = {Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-outbound-callerid-skill},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-outbound-callerid-skill},
note = {Source note cucm-with-nice-cxone-outbound-callerid-skill, checked 2026-09-25}
}