Use the Queues app for Microsoft Teams

Publisher

Microsoft

URL

https://support.microsoft.com/en-us/teams/calls-devices/use-the-queues-app-for-microsoft-teams

Published

2026-10-01

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Microsoft Support terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Microsoft's end-user article says Queues app agents can handle PSTN and VoIP queue calls, opt themselves in or out, make outgoing calls on behalf of call queues or auto attendants, and review queue call history. in context
• Microsoft's end-user article says leads can opt their team members in or out directly from the Queues app and monitor call queues and auto attendants in real time. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Use the Queues app for Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-support-use-queues-app

BibTeX

@misc{warmtransfer-ms-support-use-queues-app,
  title  = {Use the Queues app for Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-support-use-queues-app},
  note   = {Microsoft, accessed 2026-10-01}
}