Microsoft's end-user article says Queues app agents can handle PSTN and VoIP queue calls, opt themselves in or out, make outgoing calls on behalf of call queues or auto attendants, and review queue call history.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- Queues app agent experience
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Use the Queues app for Microsoft Teams — Microsoft · tier 2 current vendor documentation · Agent section (as summarized by WebFetch)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-agent-capabilities. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-agent-capabilities
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-agent-capabilities,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-agent-capabilities},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-agent-capabilities},
note = {Source note teams-queues-app-setup-agent-capabilities, checked 2026-10-01}
}