A user which is added to a call queue is not getting calls notification. Others in the call queue are able to see the incoming call.

Publisher

Microsoft Q&A (community forum)

URL

https://learn.microsoft.com/en-us/answers/questions/2156761/a-user-which-is-added-to-a-call-queue-is-not-getti

Published

2025-02-12

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Q&A terms of use (not verified); no-redistribution; short excerpts and locators only

Source notes citing this source

• Field pattern: when one agent in a queue gets no call notifications while others do, Microsoft Q&A moderators suggest comparing the agent's licensing, policies and queue membership against a working agent, signing out and back in, clearing the Teams cache, and checking Do Not Disturb or forwarding. field report in context

Cite this source record

APA

WarmTransfer. (2025, February 12). A user which is added to a call queue is not getting calls notification. Others in the call queue are able to see the incoming call.. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-qna-2156761-cq-agent-no-notification

BibTeX

@misc{warmtransfer-ms-qna-2156761-cq-agent-no-notification,
  title  = {A user which is added to a call queue is not getting calls notification. Others in the call queue are able to see the incoming call.},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/ms-qna-2156761-cq-agent-no-notification},
  note   = {Microsoft Q&A (community forum), accessed 2026-09-25}
}