Source note · Troubleshooting Teams call queues and auto attendants
Field pattern: when one agent in a queue gets no call notifications while others do, Microsoft Q&A moderators suggest comparing the agent's licensing, policies and queue membership against a working agent, signing out and back in, clearing the Teams cache, and checking Do Not Disturb or forwarding.
field report · Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- agent-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2025-02
- Status
- field report
- Checked
- 2026-09-25
Sources
- A user which is added to a call queue is not getting calls notification. Others in the call queue are able to see the incoming call. — Microsoft Q&A (community forum) · tier 5 independent technical research · Moderator answer (JimmyYang-MSFT), items 1-4
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-field-single-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-field-single-agent
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-field-single-agent,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-field-single-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-field-single-agent},
note = {Source note teams-call-queue-troubleshooting-field-single-agent, checked 2026-09-25}
}