Plan for Shared Calling

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/shared-calling-plan

Published

2024-09-17

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn content; Microsoft Terms of Use; no-redistribution; short excerpts and locators only

Source notes citing this source

• With Shared Calling, users are not given their own number; inbound PSTN calls reach an auto attendant through a resource account's number, and outbound PSTN calls present that auto attendant's caller ID. in context
• Managing Shared Calling policies with the TeamsSharedCallingRoutingPolicy cmdlets requires Teams PowerShell Module version 5.5.0 or later; Shared Calling can also be configured in the Teams admin center. in context
• Shared Calling is available in public clouds only; it is listed as not yet available in GCC High and DoD. in context
• Microsoft's Shared Calling setup order is: license users for Teams Phone and enable voice without assigning numbers; assign a number to the resource account; associate it with an auto attendant; assign it an emergency location; configure service numbers; create a voice routing policy without PSTN usages; enable emergency calling; create the Shared Calling policy; assign it to users; optionally configure extension dialing. in context
• For Shared Calling resource accounts with service numbers, Communication Credits might be required if the calling plan is under MOSA or the tenant does not want to post-pay; Shared Calling is available in public clouds only. in context
• With Teams Phone Shared Calling, users do not each get a phone number; the phone number of a resource account associated with an Auto attendant is used for their inbound and outbound PSTN calls. in context
• An inbound PSTN call to a Shared Calling user connects to the Auto attendant, not directly to the user. in context
• A Shared Calling policy sets two things: the resource account used for outbound calls and the emergency numbers used as emergency callback numbers. in context
• The TeamsSharedCallingRoutingPolicy cmdlets need Teams PowerShell Module 5.5.0 or later. in context
• Shared Calling is available in Microsoft public clouds only. in context

Cite this source record

APA

WarmTransfer. (2024, September 17). Plan for Shared Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-shared-calling-plan

BibTeX

@misc{warmtransfer-ms-learn-shared-calling-plan,
  title  = {Plan for Shared Calling},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-shared-calling-plan},
  note   = {Microsoft, accessed 2026-09-24}
}