Plan and manage emergency calling

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing

Published

2026-03-23

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

not stated on page; Microsoft Learn Terms of Use apply; no-redistribution; short excerpts and locators only

Source notes citing this source

• Teams distinguishes an emergency address (a civic street address), a place (typically a floor, building, wing or office number associated with that address), an emergency location (a civic address with an optional place, carrying a unique location ID), and a registered address (the address assigned to a user, also called the static emergency address or address of record). in context
• Emergency call routing determines how an emergency call reaches the PSAP and depends on the country's emergency calling network, the client type and the PSTN connectivity option; Direct Routing requires configuring specific emergency call routing policies, whereas with other connectivity options the carrier handles much of the routing configuration. in context
• To assign an emergency location to a network identifier for dynamic emergency calling, the emergency address must contain an appropriate geo code, and Microsoft recommends creating addresses with the Teams admin center map search so they are formatted, validated and geo-coded automatically. in context
• Microsoft says emergency address geo codes are used in some countries/regions to help route emergency calls that have dynamic locations. in context
• Dynamic emergency calling, which routes emergency calls and notifies security personnel based on the Teams client's current location, is available for Microsoft Calling Plans, Operator Connect, Teams Phone Mobile and Direct Routing. in context
• Direct Routing requires specific emergency call routing policies, whereas with the other PSTN options the carrier handles much of the emergency call routing configuration. in context
• To assign an emergency location to a network identifier for dynamic emergency calling, the emergency address must be validated and carry a geo code; addresses created with the Teams admin center map search get both automatically. in context
• Microsoft lists security desk notifications for emergency calls as available with Microsoft Calling Plans, Operator Connect and Direct Routing; the security desk is conferenced into the call as set by the Teams emergency calling policy. in context
• An emergency address must be validated before it can be assigned to a user or network identifier, and it needs a geo code to be assigned to a network identifier for dynamic emergency calling; addresses created with the Teams admin center map search get both automatically. in context
• Security desk notifications for emergency calls are available with Direct Routing and are governed by the Teams emergency calling policy. in context
• An emergency address must be marked validated before it can be assigned to a user or network identifier, and addresses defined through the Teams admin center map search are validated and geo-coded automatically, which Microsoft recommends. in context
• An emergency calling policy can carry an Emergency service disclaimer of up to 250 characters, shown as a banner that users can dismiss after confirming their address and that reappears when Teams restarts. in context
• A place is typically a floor, building, wing or office associated with an emergency address, an address can have an unlimited number of places, and each address and each address-plus-place combination gets its own location ID, which is what is assigned to a user or site. in context
• In Teams an emergency address is a civic (street) address, and a place (floor, building, wing or office) can be associated with it; an emergency address can have an unlimited number of places. in context
• An emergency address must be marked validated before it can be assigned to a user or network identifier, and addresses created with the address map search in Teams admin center are validated automatically. in context
• The concepts page says the emergency service disclaimer banner string in the emergency calling policy is limited to 250 characters. disputed in context
• An emergency address can only be assigned to a network identifier for dynamic emergency calling if it carries a geo code (latitude and longitude). in context
• Creating an emergency address generates a unique location ID, adding a place creates a further location ID for the address-plus-place combination, and it is the location ID that is associated when an emergency location is assigned to a user or site. in context

Cite this source record

APA

WarmTransfer. (2026, March 23). Plan and manage emergency calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-emergency-calling-concepts

BibTeX

@misc{warmtransfer-ms-learn-emergency-calling-concepts,
  title  = {Plan and manage emergency calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-emergency-calling-concepts},
  note   = {Microsoft, accessed 2026-09-16}
}