Source record · tier 2 current vendor documentation

System requirements for Dynamics 365 Contact Center

Publisher: Microsoft
URL: https://learn.microsoft.com/en-us/dynamics365/contact-center/implement/system-requirements-contact-center
Published: 2026-01-30
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

The system requirements article states that Azure Communication Services is required for first-party voice and SMS in the voice channel in production environments. in context
Client requirements are Microsoft Edge (Chromium) 79.0.309.65 or later for desktop notifications or Google Chrome, at least 4 GB of RAM, a microphone and speakers for voice, and a minimum of 4 Mbps upload and 8 Mbps download for voice and video, with 8 and 16 Mbps recommended. in context

Cite this source record

APA

WarmTransfer. (2026, January 30). System requirements for Dynamics 365 Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-system-requirements

BibTeX

@misc{warmtransfer-ms-learn-d365cc-system-requirements,
  title  = {System requirements for Dynamics 365 Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-system-requirements},
  note   = {Microsoft, accessed 2026-09-30}
}