Source note · Microsoft Dynamics 365 Contact Center
The system requirements article states that Azure Communication Services is required for first-party voice and SMS in the voice channel in production environments.
Checked 2026-09-30
Azure Communication Services is required for first-party voice and text (SMS) in the voice channel in production environments.
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- voice-channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as documented 2026-01-30; possibly stale after the 2026-09 ACS retirement notice
- Checked
- 2026-09-30
Sources
- System requirements for Dynamics 365 Contact Center — Microsoft · tier 2 current vendor documentation · System requirements table, 'Azure Communication Services' row
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-acs-required. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-acs-required
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-acs-required,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-acs-required},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-acs-required},
note = {Source note dynamics-365-contact-center-acs-required, checked 2026-09-30}
}