Source record · tier 2 current vendor documentation

Dynamics 365 Contact Center overview

Publisher: Microsoft
URL: https://learn.microsoft.com/en-us/dynamics365/contact-center/implement/overview-contact-center
Published: 2026-05-08
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

Microsoft describes Dynamics 365 Contact Center as a Copilot-first, cloud-based product that brings AI and automation to engagement channels in the CRM solution of the customer's choice. in context

Cite this source record

APA

WarmTransfer. (2026, May 8). Dynamics 365 Contact Center overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-overview

BibTeX

@misc{warmtransfer-ms-learn-d365cc-overview,
  title  = {Dynamics 365 Contact Center overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-overview},
  note   = {Microsoft, accessed 2026-09-30}
}