Pricing scenarios for voice calling

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/voice-channel-pricing-scenarios

Published

2026-04-15

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Telephony on the Azure Communication Services based voice channel is billed pay-as-you-go by Azure Communication Services, varies by country, and is charged per minute per participant for calling. in context
• The VoIP leg of a call to a Copilot Studio IVR agent is billed by Azure Communication Services and is not covered by the intelligent voice bot minutes included in the Voice Channel Add-in license. in context

Cite this source record

APA

WarmTransfer. (2026, April 15). Pricing scenarios for voice calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-pricing-scenarios

BibTeX

@misc{warmtransfer-ms-learn-d365-voice-pricing-scenarios,
  title  = {Pricing scenarios for voice calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-pricing-scenarios},
  note   = {Microsoft, accessed 2026-09-30}
}