Source note · Microsoft Dynamics 365 Contact Center
The VoIP leg of a call to a Copilot Studio IVR agent is billed by Azure Communication Services and is not covered by the intelligent voice bot minutes included in the Voice Channel Add-in license.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- telephony-pricing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as documented 2026-04-15
- Checked
- 2026-09-30
Sources
- Pricing scenarios for voice calling — Microsoft · tier 2 current vendor documentation · first inbound scenario, Note under the cost calculation
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-ivr-voip-leg-billed. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-ivr-voip-leg-billed
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-ivr-voip-leg-billed,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-ivr-voip-leg-billed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-ivr-voip-leg-billed},
note = {Source note dynamics-365-contact-center-ivr-voip-leg-billed, checked 2026-09-30}
}