Configure a post-call survey in the voice channel

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/voice-channel-survey

Published

2026-05-28

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Where a survey is offered only when the agent asks or transfers (agent-initiated modes in Dynamics 365 and Amazon Connect's documented pattern), agents control who is surveyed, which can bias results toward favourable calls. inferred in context
• Dynamics 365 Contact Center documents three post-call survey consent modes: automatic-implicit, automatic-explicit (consent kept in the va_SurveyConsent Boolean) and representative-initiated transfer to a survey queue. in context
• From August 1, 2025 the post-call survey option on the Language tab of a Dynamics 365 Contact Center voice workstream is deprecated, and Microsoft recommends feedback surveys configured with Copilot Studio instead. in context

Cite this source record

APA

WarmTransfer. (2026, May 28). Configure a post-call survey in the voice channel. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-channel-survey

BibTeX

@misc{warmtransfer-ms-learn-d365-voice-channel-survey,
  title  = {Configure a post-call survey in the voice channel},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-channel-survey},
  note   = {Microsoft, accessed 2026-10-02}
}