Source note · CSAT and NPS surveys in contact centers
Dynamics 365 Contact Center documents three post-call survey consent modes: automatic-implicit, automatic-explicit (consent kept in the va_SurveyConsent Boolean) and representative-initiated transfer to a survey queue.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- Voice channel post-call survey
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure a post-call survey in the voice channel — Microsoft · tier 2 current vendor documentation · introduction, consent list; section 'Set up agent-initiated survey'
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-d365-voice-consent-modes. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-d365-voice-consent-modes
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-d365-voice-consent-modes,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-d365-voice-consent-modes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-d365-voice-consent-modes},
note = {Source note contact-center-surveys-csat-nps-d365-voice-consent-modes, checked 2026-10-02}
}