Source note · CSAT and NPS surveys in contact centers
From August 1, 2025 the post-call survey option on the Language tab of a Dynamics 365 Contact Center voice workstream is deprecated, and Microsoft recommends feedback surveys configured with Copilot Studio instead.
Checked 2026-10-02
From August 01, 2025, the post-call survey option on the Language tab of voice workstream is deprecated.
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- Voice channel post-call survey
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-08-01
- Checked
- 2026-10-02
Sources
- Configure a post-call survey in the voice channel — Microsoft · tier 2 current vendor documentation · Important box at top of article
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-d365-voice-survey-deprecated. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-d365-voice-survey-deprecated
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-d365-voice-survey-deprecated,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-d365-voice-survey-deprecated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-d365-voice-survey-deprecated},
note = {Source note contact-center-surveys-csat-nps-d365-voice-survey-deprecated, checked 2026-10-02}
}