Source record · tier 2 current vendor documentation

Introduction to the voice channel

Publisher: Microsoft
URL: https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/voice-channel
Published: 2026-04-15
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

The native voice channel in Dynamics 365 Contact Center and Customer Service is built on Azure Communication Services. in context

Cite this source record

APA

WarmTransfer. (2026, April 15). Introduction to the voice channel. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-channel-intro

BibTeX

@misc{warmtransfer-ms-learn-d365-voice-channel-intro,
  title  = {Introduction to the voice channel},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-channel-intro},
  note   = {Microsoft, accessed 2026-09-30}
}