Source note · Microsoft Dynamics 365 Contact Center
The native voice channel in Dynamics 365 Contact Center and Customer Service is built on Azure Communication Services.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- voice-channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30; see ACS retirement claims for the end date of ACS-based telephony
- Checked
- 2026-09-30
Sources
- Introduction to the voice channel — Microsoft · tier 2 current vendor documentation · 'Native platform' section
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-voice-built-on-acs. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-voice-built-on-acs
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-voice-built-on-acs,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-voice-built-on-acs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-voice-built-on-acs},
note = {Source note dynamics-365-contact-center-voice-built-on-acs, checked 2026-09-30}
}