Configure experience profiles

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/create-agent-experience-profile

Published

2026-07-28

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A representative with no custom experience profile is assigned an out-of-the-box default profile, and setting a profile as default associates all available users with it. in context
• Creating experience profiles in Copilot Service admin center requires the App Profile Manager Administrator role and the Basic User role. in context
• On an experience profile page, Add Users in the Users section assigns representatives, and Edit in the Channel providers section selects non-Microsoft voice channel providers. in context

Cite this source record

APA

WarmTransfer. (2026, July 28). Configure experience profiles. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-cs-experience-profiles

BibTeX

@misc{warmtransfer-ms-learn-cs-experience-profiles,
  title  = {Configure experience profiles},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-cs-experience-profiles},
  note   = {Microsoft, accessed 2026-09-30}
}