On an experience profile page, Add Users in the Users section assigns representatives, and Edit in the Channel providers section selects non-Microsoft voice channel providers.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Customer Service
- Subsystem
- experience profiles
- Deployment
- saas
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure experience profiles — Microsoft · tier 2 current vendor documentation · Assign users, templates, configure productivity pane, channels, step 3
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-ms-profile-users-providers. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-ms-profile-users-providers
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-ms-profile-users-providers,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-ms-profile-users-providers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-ms-profile-users-providers},
note = {Source note wxcc-dynamics-365-setup-ms-profile-users-providers, checked 2026-09-30}
}