Data and reports in Call Quality Dashboard (CQD)

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/cqd-data-and-reports

Published

2026-06-16

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Since late March 2025 Teams users must consent to location sharing for 'Insights for IT admins'; if a user keeps location for emergencies only, CQD cannot provide that client's BSSID. in context
• CQD Location-Enhanced Reports and Inside/Outside classification depend on building or endpoint data that an admin uploads in the Teams admin center; without it CQD classifies all streams as Outside. in context
• CQD default portal reports still classify streams as Good or Poor under the stream classification rules, while Teams call reporting is transitioning to Intelligent Media Quality Classifiers, so classifications can differ depending on which system is used. in context
• CQD clears end-user identifiable information fields (for example IP address, UPN, phone number, BSSID, MAC address) after 28 days, leaving EUII-free records for the rest of the 12-month retention. in context
• In CQD the Reports Reader and Teams Communications Support Specialist roles have no EUII access, and users assigned to Administrative Units do not see EUII even if their role normally allows it. in context
• Microsoft names the Graph callRecords API as the most complex but most flexible way to get raw call quality data, and warns it might not contain all CQD fields and may use different naming. in context
• CQD uses a near-real-time data feed and call records typically appear in CQD within 30 minutes of the end of a call, occasionally longer. in context
• CQD retains call records for 12 months, and both summary and detailed reports cover the last 12 months of data. in context
• The default CQD portal reports still classify streams as Good or Poor using legacy stream classification, while Teams call reporting is moving to the intelligent media quality classifiers, so the two systems can report different quality results. in context
• Microsoft names four ways to reach call quality data: the CQD portal, CQD in Power BI, the Users page in Teams admin center (not customizable), and the Microsoft Graph call records API. in context
• CQD keeps end-user identifiable information (EUII) for only 28 days; after that the EUII fields are cleared and the remaining data is EUII-free. in context
• CQD fields treated as EUII include IP address, user ObjectId, MAC address, phone number, UPN, feedback text, client endpoint name, BSSID, local and remote site, and auto attendant and call queue identity. in context
• CQD marks an endpoint Inside only if its subnet appears as InsideCorp in uploaded building information; without building data, every stream is classified Outside. in context
• CQD calculates Poor % as Poor streams divided by (Poor plus Good streams) times 100, so Unclassified streams do not affect it. in context
• CQD call records remain in CQD for 12 months, and both summary and detailed reports cover the last 12 months of data. in context
• CQD summary reports have four tabs: Overall Call Quality, Server-Client, Client-Client, and Voice Quality SLA. in context
• CQD classifies a stream as WiFi if either of its two endpoints is connected to a WiFi network; server endpoints always count as wired. in context
• The CallRecords Graph API might not contain all of the fields available in CQD, and field naming can differ between the two. in context

Cite this source record

APA

WarmTransfer. (2026, June 16). Data and reports in Call Quality Dashboard (CQD). WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-cqd-data-and-reports

BibTeX

@misc{warmtransfer-ms-learn-cqd-data-and-reports,
  title  = {Data and reports in Call Quality Dashboard (CQD)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-cqd-data-and-reports},
  note   = {Microsoft, accessed 2026-09-24}
}