Use interactive voice response in your agents

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoft-copilot-studio/voice-overview

Published

2026-04-23

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Microsoft Learn; site terms apply; no-redistribution; short excerpts and locators only

Source notes citing this source

• Microsoft documents that Copilot Studio voice agents support speech and DTMF input, context variables, call transfer, and speech and DTMF customization. in context
• Copilot Studio offers two kinds of voice-enabled IVR agent: basic voice agents, which use classic orchestration with natural language understanding models, and real-time voice agents, which are used with generative orchestration and a speech-to-speech real-time model. in context

Cite this source record

APA

WarmTransfer. (2026, April 23). Use interactive voice response in your agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-copilot-studio-voice-overview

BibTeX

@misc{warmtransfer-ms-learn-copilot-studio-voice-overview,
  title  = {Use interactive voice response in your agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-copilot-studio-voice-overview},
  note   = {Microsoft, accessed 2026-09-30}
}