Source note · Modernizing a DTMF IVR to conversational AI
Copilot Studio offers two kinds of voice-enabled IVR agent: basic voice agents, which use classic orchestration with natural language understanding models, and real-time voice agents, which are used with generative orchestration and a speech-to-speech real-time model.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Copilot Studio
- Subsystem
- voice-agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use interactive voice response in your agents — Microsoft · tier 2 current vendor documentation · Opening paragraphs
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-copilot-two-voice-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-copilot-two-voice-types
BibTeX
@misc{warmtransfer-claim-ivr-modernization-copilot-two-voice-types,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-copilot-two-voice-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-copilot-two-voice-types},
note = {Source note ivr-modernization-copilot-two-voice-types, checked 2026-09-30}
}