Source note · Modernizing a DTMF IVR to conversational AI
Microsoft documents that Copilot Studio voice agents support speech and DTMF input, context variables, call transfer, and speech and DTMF customization.
Checked 2026-09-30
Voice agents support speech and dual-tone multi-frequency (DTMF) input, context variables, call transfer, and speech and DTMF customization.
- Vendor
- Microsoft
- Product
- Copilot Studio
- Subsystem
- voice-agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use interactive voice response in your agents — Microsoft · tier 2 current vendor documentation · Opening paragraphs (fourth paragraph)
Cite this note
APA
WarmTransfer. (2026, September 30). Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-copilot-speech-and-dtmf. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-modernization-copilot-speech-and-dtmf
BibTeX
@misc{warmtransfer-claim-ivr-modernization-copilot-speech-and-dtmf,
title = {Modernizing a DTMF IVR to conversational AI: source note ivr-modernization-copilot-speech-and-dtmf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-modernization-copilot-speech-and-dtmf},
note = {Source note ivr-modernization-copilot-speech-and-dtmf, checked 2026-09-30}
}