Dynamics 365 Channel Integration Framework 2.0

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/channel-integration-framework/v2/administer/overview-channel-integration-framework

Published

2026-06-02

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Microsoft Learn terms of use (CC BY 4.0 for docs text per MicrosoftDocs repo); no-redistribution; short excerpts and locators only

Source notes citing this source

• CIF 2.0 lets an organisation configure multiple telephony channels, so a representative can work simultaneous sessions that each belong to a different provider. in context

Cite this source record

APA

WarmTransfer. (2026, June 2). Dynamics 365 Channel Integration Framework 2.0. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-cif2-overview

BibTeX

@misc{warmtransfer-ms-learn-cif2-overview,
  title  = {Dynamics 365 Channel Integration Framework 2.0},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-cif2-overview},
  note   = {Microsoft, accessed 2026-10-01}
}