Source note · CRM and CTI integration patterns for contact centers
CIF 2.0 lets an organisation configure multiple telephony channels, so a representative can work simultaneous sessions that each belong to a different provider.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework
- Subsystem
- multi-provider
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- CIF 2.0
- Checked
- 2026-10-01
Sources
- Dynamics 365 Channel Integration Framework 2.0 — Microsoft · tier 2 current vendor documentation · Key new features > Support for multiple providers
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif2-multiple-providers. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif2-multiple-providers
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-cif2-multiple-providers,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif2-multiple-providers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif2-multiple-providers},
note = {Source note cti-crm-integration-patterns-cif2-multiple-providers, checked 2026-10-01}
}