Configure channel providers in Dynamics 365 Channel Integration Framework 2.0

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/channel-integration-framework/v2/administer/configure-channel-provider-app-profile-manager

Published

2026-07-28

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Microsoft Learn now names the admin surface for multisession voice channel providers Copilot Service admin center and the multisession app Copilot Service workspace, where Cisco's article uses Customer Service admin center and Customer Service workspace. in context
• A CIF 2.0 channel provider Unique Name must use the <prefix>_<name> format with an alphanumeric prefix of 3 to 8 characters. in context
• The Api Version field of a CIF 2.0 channel provider is set to 2 when the administrator navigates to it from the experience profile. in context
• A CIF 2.0 channel provider can be deactivated and later reactivated, but a deleted channel provider cannot be reactivated. in context
• In Copilot Service admin center a non-Microsoft channel provider is added under Support experience, Workspaces, Manage for Third party voice channel provider, then New. in context

Cite this source record

APA

WarmTransfer. (2026, July 28). Configure channel providers in Dynamics 365 Channel Integration Framework 2.0. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-cif-v2-configure-channel-provider

BibTeX

@misc{warmtransfer-ms-learn-cif-v2-configure-channel-provider,
  title  = {Configure channel providers in Dynamics 365 Channel Integration Framework 2.0},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-cif-v2-configure-channel-provider},
  note   = {Microsoft, accessed 2026-09-30}
}