Microsoft Learn now names the admin surface for multisession voice channel providers Copilot Service admin center and the multisession app Copilot Service workspace, where Cisco's article uses Customer Service admin center and Customer Service workspace.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Customer Service
- Subsystem
- naming
- Deployment
- saas
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure channel providers in Dynamics 365 Channel Integration Framework 2.0 — Microsoft · tier 2 current vendor documentation · Introduction and Configure a non-Microsoft channel provider
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-ms-naming-copilot-service. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-ms-naming-copilot-service
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-ms-naming-copilot-service,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-ms-naming-copilot-service},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-ms-naming-copilot-service},
note = {Source note wxcc-dynamics-365-setup-ms-naming-copilot-service, checked 2026-09-30}
}