Reference - Getting Started

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/aa-cq-reference-getting-started

Published

2026-08-31

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Microsoft's getting-started order is to design call flows, obtain Resource Account licenses, create and license resource accounts for apps that answer calls directly, get service numbers, create holidays and agent groups or channels, and then create call queues before the auto attendant that routes to them. in context
• To use dial by extension, users' extension numbers must be added to their Microsoft Entra ID profiles. in context
• Auto attendant and call queue configurations store Entra ID GUIDs for authorized users, operators, Person in organization targets and individually added queue members, are not synchronised with Entra lifecycle events, and must be cleaned up by hand when those users leave. in context

Cite this source record

APA

WarmTransfer. (2026, August 31). Reference - Getting Started. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-getting-started

BibTeX

@misc{warmtransfer-ms-learn-aa-cq-getting-started,
  title  = {Reference - Getting Started},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-getting-started},
  note   = {Microsoft, accessed 2026-09-24}
}