Microsoft's getting-started order is to design call flows, obtain Resource Account licenses, create and license resource accounts for apps that answer calls directly, get service numbers, create holidays and agent groups or channels, and then create call queues before the auto attendant that routes to them.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- voice applications
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Reference - Getting Started — Microsoft · tier 2 current vendor documentation · Getting started, steps 1-10 and the paragraphs after the list
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-create-queues-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-create-queues-first
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-create-queues-first,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-create-queues-first},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-create-queues-first},
note = {Source note teams-auto-attendant-call-queue-setup-create-queues-first, checked 2026-09-24}
}