Lab 2: IVR and Contact Routing (Tech Summit RoW 2021)

Publisher

Cisco Webex Contact Center Tech Summit labs

URL

https://wxcctechsummit.github.io/wxcclabguides/TechSummitRoW_2021/IVR.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

not stated; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Cisco's IVR lab, each menu choice is added as a custom menu link on the Menu activity and each link output is wired to a following activity. in context
• Cisco's IVR lab sets the Menu activity's Advanced Settings Entry Timeout to 10 seconds to give callers enough time to complete DTMF entry. in context
• Cisco's IVR lab loops both the Entry Timeout and Unmatched Entry error outputs of the Menu activity back to the Menu activity's own input. in context
• Cisco's IVR lab tells builders to tick 'Make Prompt Interruptible' on the Menu activity, and the Lab 3 guide recommends making all Menu steps interruptible so callers can bypass the prompt. in context
• Looping Entry Timeout and Unmatched Entry straight back to the Menu, as the lab does, has no exit, so a caller who never presses a valid key stays in the menu until they hang up; a counter is needed to reach a default route. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Lab 2: IVR and Contact Routing (Tech Summit RoW 2021). WarmTransfer. https://warmtransfer.net/knowledge/sources/github-wxcctechsummit-lab-ivr-2021

BibTeX

@misc{warmtransfer-github-wxcctechsummit-lab-ivr-2021,
  title  = {Lab 2: IVR and Contact Routing (Tech Summit RoW 2021)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/github-wxcctechsummit-lab-ivr-2021},
  note   = {Cisco Webex Contact Center Tech Summit labs, accessed 2026-10-02}
}