In Cisco's IVR lab, each menu choice is added as a custom menu link on the Menu activity and each link output is wired to a following activity.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Menu activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2021 labs
- Checked
- 2026-10-02
Sources
- Lab 2: IVR and Contact Routing (Tech Summit RoW 2021) — Cisco Webex Contact Center Tech Summit labs · tier 3 vendor-maintained repositories · Menu activity configuration, custom menu link instructions
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-lab-custom-menu-link. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-lab-custom-menu-link
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-lab-custom-menu-link,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-lab-custom-menu-link},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-lab-custom-menu-link},
note = {Source note wxcc-ivr-menu-setup-lab-custom-menu-link, checked 2026-10-02}
}