Looping Entry Timeout and Unmatched Entry straight back to the Menu, as the lab does, has no exit, so a caller who never presses a valid key stays in the menu until they hang up; a counter is needed to reach a default route.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Menu activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Lab 2: IVR and Contact Routing (Tech Summit RoW 2021) — Cisco Webex Contact Center Tech Summit labs · tier 3 vendor-maintained repositories · Menu activity configuration, Error Handling instructions
Cite this note
APA
WarmTransfer. (2026, October 2). Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-unbounded-loop-risk. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-unbounded-loop-risk
BibTeX
@misc{warmtransfer-claim-wxcc-ivr-menu-setup-unbounded-loop-risk,
title = {Building IVR menus and collecting digits in Webex Contact Center flows: source note wxcc-ivr-menu-setup-unbounded-loop-risk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-ivr-menu-setup-unbounded-loop-risk},
note = {Source note wxcc-ivr-menu-setup-unbounded-loop-risk, checked 2026-10-02}
}