Post Call Survey - Auto CSAT template (README)

Publisher

WebexSamples (Cisco first-party sample repository)

URL

https://github.com/WebexSamples/webex-contact-center-flows/tree/main/autocsat-survey-template

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

see repository LICENSE file; licence type not retrieved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The flow template is attached by connecting a GoTo Flow activity to the AgentDisconnected event of the main flow, so the caller hears the survey when the agent disconnects. in context
• Cisco's WebexSamples repository publishes a post-call survey flow template that asks one CSAT question answered with DTMF on a 1-5 scale and stores the answer in a global variable, without using a Control Hub survey. in context
• In the flow template a Menu activity offers options 1-5, a valid press is copied into Global_FeedbackSurveyResponse, an invalid or timed-out entry (3 seconds of inactivity) increments CounterSurvey and re-prompts, and after 2 failed attempts the flow assigns 'NoResponse', plays a closing message and disconnects the contact. in context
• The template documentation assigns the text 'NoResponse' to a variable it declares as INTEGER, so what is actually stored for a caller who does not answer is not established by the documentation and has to be observed in a test call. inferred in context
• The flow template requires a global variable named Global_FeedbackSurveyResponse of type INTEGER with default value 0 to exist before the flow is used, and uses a flow variable CounterSurvey (INTEGER, default 0) to count failed attempts. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Post Call Survey - Auto CSAT template (README). WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-webexsamples-wxcc-flows-autocsat-survey

BibTeX

@misc{warmtransfer-gh-webexsamples-wxcc-flows-autocsat-survey,
  title  = {Post Call Survey - Auto CSAT template (README)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-webexsamples-wxcc-flows-autocsat-survey},
  note   = {WebexSamples (Cisco first-party sample repository), accessed 2026-09-30}
}