Source note · Setting up post-call surveys in Webex Contact Center
In the flow template a Menu activity offers options 1-5, a valid press is copied into Global_FeedbackSurveyResponse, an invalid or timed-out entry (3 seconds of inactivity) increments CounterSurvey and re-prompts, and after 2 failed attempts the flow assigns 'NoResponse', plays a closing message and disconnects the contact.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- repository main branch as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Post Call Survey - Auto CSAT template (README) — WebexSamples (Cisco first-party sample repository) · tier 3 vendor-maintained repositories · README, response handling and flow activities
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-flow-tpl-retry. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-flow-tpl-retry
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-flow-tpl-retry,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-flow-tpl-retry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-flow-tpl-retry},
note = {Source note wxcc-post-call-survey-setup-flow-tpl-retry, checked 2026-09-30}
}