Source note · Setting up post-call surveys in Webex Contact Center
Cisco's WebexSamples repository publishes a post-call survey flow template that asks one CSAT question answered with DTMF on a 1-5 scale and stores the answer in a global variable, without using a Control Hub survey.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- repository main branch as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Post Call Survey - Auto CSAT template (README) — WebexSamples (Cisco first-party sample repository) · tier 3 vendor-maintained repositories · README, purpose
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-flow-tpl-purpose. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-flow-tpl-purpose
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-flow-tpl-purpose,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-flow-tpl-purpose},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-flow-tpl-purpose},
note = {Source note wxcc-post-call-survey-setup-flow-tpl-purpose, checked 2026-09-30}
}