Data Dictionary: Call Leg Record (CLR)

Publisher

Cisco Systems (WebexSamples GitHub organisation)

URL

https://github.com/WebexSamples/webex-contact-center-api-samples/blob/main/reporting-samples/graphql-sample/DataDictionary/CLR.md

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

see repository LICENSE (not verified); no-redistribution; short excerpts and locators only

Source notes citing this source

• The CLR field abandonedType records the state of a call leg when it was abandoned, with values new, queue, treatment and agent-connect. in context
• The TaskLegDetails query and CLR object are part of Queue Based Reporting Early Access, and their fields apply to the API rather than the Analyzer UI. in context
• A Call Leg Record (CLR) is aggregated at queue level, and its callLegType field is consult, conference or main. in context
• Counting abandons from per-leg CLR records and from per-session CSR records can give different totals for the same period, because one customer session can produce several queue-level legs. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Data Dictionary: Call Leg Record (CLR). WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-webexsamples-wxcc-datadict-clr

BibTeX

@misc{warmtransfer-gh-webexsamples-wxcc-datadict-clr,
  title  = {Data Dictionary: Call Leg Record (CLR)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-webexsamples-wxcc-datadict-clr},
  note   = {Cisco Systems (WebexSamples GitHub organisation), accessed 2026-10-01}
}