Counting abandons from per-leg CLR records and from per-session CSR records can give different totals for the same period, because one customer session can produce several queue-level legs.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Search API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Early Access as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Data Dictionary: Call Leg Record (CLR) — Cisco Systems (WebexSamples GitHub organisation) · tier 3 vendor-maintained repositories · CLR data dictionary, record definition and abandonedType
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-clr-vs-csr-count. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-clr-vs-csr-count
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-inf-clr-vs-csr-count,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-clr-vs-csr-count},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-clr-vs-csr-count},
note = {Source note wxcc-reporting-discrepancies-inf-clr-vs-csr-count, checked 2026-10-01}
}