OpenCTI.callCenter-meta.xml (Webex Contact Center Salesforce call center definition)

Publisher

Webex (GitHub organisation webex)

URL

https://github.com/webex/webex-contact-center-crm-connectors/blob/main/salesforce/cti/OpenCTI.callCenter-meta.xml

Published

2026-09-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

not stated in fetched content; no-redistribution; short excerpts and locators only

Source notes citing this source

• An org whose Webex Contact Center tenant is not in eu2 and that skips editing WxCC Region after import will have the connector pointed at the wrong region. inferred in context
• The Version 2 call center definition sets the CTI Adapter URL (reqAdapterUrl) to https://wxcc-crmconnectors.ciscoccservice.com/salesforce/connector/v1/index.html. in context
• The Advanced Screen Pop Search section of the definition file holds openCtiCadSearchVariable, openCtiRemoveANIPrefix and openCtiFallbackToAni, all empty or false by default. in context
• The definition file ships createObjectIncoming, createObjectOutgoing and openInEditMode all false, so no cases are created automatically by default. in context
• The Version 2 call center definition has internal name wxCcCallCenter and display name WxCC Call Center. in context
• The definition file ships with recordCallLiveNotes true and liveCallNotesFieldMapping set to Description, so agent call notes land in the activity Description field. in context
• The published OpenCTI.callCenter-meta.xml ships with openCtiWxCCRegion (WxCC Region) set to eu2. in context
• The Version 2 call center definition sets softphone height 550 and width 400 pixels. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). OpenCTI.callCenter-meta.xml (Webex Contact Center Salesforce call center definition). WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-webex-crm-connectors-sf-callcenter-xml

BibTeX

@misc{warmtransfer-gh-webex-crm-connectors-sf-callcenter-xml,
  title  = {OpenCTI.callCenter-meta.xml (Webex Contact Center Salesforce call center definition)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-webex-crm-connectors-sf-callcenter-xml},
  note   = {Webex (GitHub organisation webex), accessed 2026-09-30}
}