The definition file ships with recordCallLiveNotes true and liveCallNotesFieldMapping set to Description, so agent call notes land in the activity Description field.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center connector for Salesforce
- Subsystem
- call center definition file
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- main branch as of 2026-09-30
- Checked
- 2026-09-30
Sources
- OpenCTI.callCenter-meta.xml (Webex Contact Center Salesforce call center definition) — Webex (GitHub organisation webex) · tier 3 vendor-maintained repositories · Call Activity Record Creation section, recordCallLiveNotes and liveCallNotesFieldMapping
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Salesforce: source note wxcc-salesforce-connector-setup-xml-live-notes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-salesforce-connector-setup-xml-live-notes
BibTeX
@misc{warmtransfer-claim-wxcc-salesforce-connector-setup-xml-live-notes,
title = {Setting up the Webex Contact Center connector for Salesforce: source note wxcc-salesforce-connector-setup-xml-live-notes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-salesforce-connector-setup-xml-live-notes},
note = {Source note wxcc-salesforce-connector-setup-xml-live-notes, checked 2026-09-30}
}