Service Cloud Voice Contact Flows (README)

Publisher

Salesforce (service-cloud-voice GitHub organisation)

URL

https://github.com/service-cloud-voice/examples-from-doc/blob/main/ContactFlows/README.md

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

see repository; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Sample SCV Inbound Flow transfers to the Sample SCV Omni-Channel Subflow, which ends with the Sample SCV Transcription Subflow With Contact Lens. in context
• The Sample SCV Transcription Subflow With Contact Lens enables real-time transcription before transferring the call to the queue. in context
• Salesforce publishes sample Amazon Connect flows for Voice including Sample SCV Inbound Flow, Sample SCV Omni-Channel Subflow - Basic Routing With Case Creation, and transcription subflows for both Amazon Transcribe and Contact Lens. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Service Cloud Voice Contact Flows (README). WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-service-cloud-voice-examples-contactflows

BibTeX

@misc{warmtransfer-gh-service-cloud-voice-examples-contactflows,
  title  = {Service Cloud Voice Contact Flows (README)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-service-cloud-voice-examples-contactflows},
  note   = {Salesforce (service-cloud-voice GitHub organisation), accessed 2026-09-25}
}